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1.9

Settings getting real thin leading to thin sharp prongs! Stone quality is way down( look for those clear spots in stones), Alexandrite ring 80$ oval stones no color change!

Ethiopian opal looks awful compared to old ones. The Prongs on Marquez pear square emerald shapes HAVE ALMOST ALWAYS BEEN SHARP!!!!! Walking by daughter n scratch her and yes she did complain, funny those stones fell out long ago... Crimson fire opal is shown red you get ORANGE home.

And one of worst cluster rings(sharp prongs) finished under gallery doesnโ€™t make missing stones more comfortable!? And it getting worse than EVER! Email saying get FULL refund account noted!? Um No they say itโ€™s not defective????

Bouts pink sapphire ring stone was too big for setting so crooked prongs, had to find my own replacement was by then a on rising auction AND ITS JUST AS BAD!!!! Done w/ this place!!!! No problems taking my $ but big hassle to get back when they sell you a bad product!?!?!? Oh and DO YOU REALLY GET AN EMAIL OR PHONE CALL as their neat & tidy lil form answers to review uh no, and do I have anything nice to say to them right now NO.

They lie when they say theyโ€™ve reached out or this problem has been solved. Anymore itโ€™s all lies from the product to CS Reps

Reason of review: Damaged or defective.

Monetary Loss: $38.

Preferred solution: Full refund.

Location: Belvidere, Illinois

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StephanieL
SHOP LC CS TEAM

Thank you for your feedback. We have had the manager of our Customer Service department reach out to you via phone and email to assist you with your many issues.

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reply icon Replying to comment of SHOP LC CS TEAM

Well bared me from forum today!? Wasnโ€™t a bad post was only repeating what others saying....

that thereโ€™s mass confusion in warehouse and ordering.... also complemented them on a job well done in the past!!!! That old if the truth hurts.... So instead of buy a trillion shaped stone that I no longer trust itโ€™ll stay in ring (didnโ€™t before) yes brain toot!!!

Thank god they were rude or I wouldโ€™ve gone against my better judgement and gave them another chance!!

Whew!!! I will buy it from another company and itโ€™ll be shipped in a day or two and here in about 5,6 days!!!!

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