Shop LC Reviews

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I want thank all of you that took time to write a review. I am doing the same as to also educate what cost of a real AAA Tanzanite Gemstones, only from Tanzania. I started watching this channel just to see what all is offered. But after order of Tanzanite I read...
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10 comments
#2092398

You nailed it!

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ID
#1168304 Review #1168304 is a subjective opinion of poster.
Location
Austin, Texas
Reason of review
Not as described/ advertised

Package not delivered

ordered Dec 17 Tan color durable leather crossbody bag (item # 758****) (invoice # LC3895****) have never received this. Can I get replace since it was a Christmas present that I didn't get I have tried to call several time and got through one time and they never called me back
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ID
#3246669 Review #3246669 is a subjective opinion of poster.
Location
La Grange, Kentucky
New Reviewer

Customer Service

They use to be amazing but their customer service now is non exsistant!!! I've purchased a lot from them. I received a broken pair of earrings. When I finally got someone they said they'd send me a return label. Have yet to get it. I also asked if I could get another pair to go with the pendant and ring I bought from them. The guy said no. So I went to their website and they still had some. Come on Shop LC get it to flipping gether or I'm not coming back. My time is money too.

User's recommendation: Be careful.

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ID
#3217748 Review #3217748 is a subjective opinion of poster.
Pros
  • No idea
Cons
  • Worst customer service
Loss
$10
Preferred solution
Full refund

Terrible! Unresponsive CUST Service

Ordered 2 of the same product for presents. Needed to return one. Called CS to obtain return label, requested it be sent to my email. Still waiting! Have spent almost hour on hold. Will not - Will not do business with this rinky-dinky channel again.

User's recommendation: PASS THIS CHANNEL UP.

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ID
#3213974 Review #3213974 is a subjective opinion of poster.
Location
Desoto, Texas

Package not received

I ordered a ring on December 12th and was guaranteed delivery by Christmas. I did not receive the ring by Christmas and when I called, they offered me nothing except free shipping on my next order! Who would want free shipping from a company whose order was not received? Obviously, shipping is part of the problem. Terrible customer service. They should at least offered a refund. I will never order from them again. I am a reasonable person and when I receive excellent customer service, I always order again. They chose to lose money and lose a customer.

User's recommendation: Do not order from this company.

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ID
#3196568 Review #3196568 is a subjective opinion of poster.
New Reviewer

$3.99 ship charge on free ship item

$3.99 ship charge on free ship item and customer service put me on hold for 20 minutes when I wanted to know why. Finally gave up. Which I suppose was what they intended

User's recommendation: Cheaters.

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ID
#3180727 Review #3180727 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Loss
$13
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Very dissatisfied

Ordered a 3 pack of bras, tried 1 bra on, had it on for maybe 3 minutes. It's to small. Can't be exchanged, because it touched my skin. That's not the information that came with package. DONT EVER ORDER ANY THING FROM THIS COMPANY. ORDER# was LC3883**** I only gave 1 star rating because there was no zero rating. Charlotte S.

User's recommendation: Don't order anything.

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ID
#3179966 Review #3179966 is a subjective opinion of poster.
Cons
  • No refunds or returns
Loss
$22
Preferred solution
Full refund

Spiteful rep

Shop LC - Spiteful rep
So its Xmas, I try to put in order for five bracelet and earrings sets, she couldnt barely speak English I was get frustrated so she sent me two ugly hats for 115 dollars instead of my jewelry. Customer service made me wait 25 minutes on phone and then the rep hang up on me. Now I hve no gifts and two ugly hats because of a spiteful customer service rep. This is unacceptable. She should be fired immediately because I will not be ordering from then ever again. Im done with them

User's recommendation: Stay away.

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ID
#3173324 Review #3173324 is a subjective opinion of poster.
New Reviewer

Dispute a purchase

QqqI have been trying to call customer service for 4 days no one answers. I have called at least 20 times, all different hours. The ones who talk only do for a purchase. They lie and tell you they will transfer the call. No one picks up

User's recommendation: Do not do business with this fraudulent company.

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ID
#3172896 Review #3172896 is a subjective opinion of poster.
Location
Charlotte, North Carolina
Loss
$30
Preferred solution
Full refund

I not sure if resolved yet going give them another call

Look like I was charged twice my fault because I didnt know if my order went thru so I called and said takes a few days so I wasnt charge but not sure if I getting my order so going them a call but Thank yoh
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ID
#3111689 Review #3111689 is a subjective opinion of poster.
Location
Houston, Texas

They handled my problem with no problem

My bank account was charged twice because I entered it twice by mistake the first entry allegally didnt go through but it did so they going to reverse the charge and, they are going to resolve the mistake.
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ID
#3092732 Review #3092732 is a subjective opinion of poster.
Location
Houston, Texas

Aggravated and exhausted by this company

Login problem, over a month still not fixed , broken jewelry , stones falling out Can't seem to pay for auctions , regular site also
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2 comments
#2092409

We're so sorry to hear about your experience with us! We'd like to assist in resolving this. Please feel free to contact us by email at customerservice@***.com.

#2092402

They’re happy to take your money, but when they defects on their jewelry they don’t want to hear it, in one ear out the other ear. I used to Shop at Shop L.C., and I WILL NOT BUY ANYTHING FROM SHOP L.C.

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ID
#3055070 Review #3055070 is a subjective opinion of poster.
Location
Stony Point, New York

Shopping

BUYER BEWARE/Everytime I try to log in and buy something I cant this has been going on for over a month and nobody seems to know what they are doing o have received broken items , somethings I bought , the stones popped out as soon as I put it on , etc... I am on chat line constantly and nothing gets fixed I have been on phone calls nothing gets fixed , I have emailed and nothing gets done I asked them " do u want my business or not ", I said their always other places to shop , I am thinking about unistalling them ,not sure yet. Sorry for the run on sentences I am exhausted and aggravated by all this!!!
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1 comment
#2092411

We're so sorry to hear about your experience with us! We'd like to assist in resolving this in any way we can. Please feel free to contact us by email at customerservice@***.com.

ID
#3055033 Review #3055033 is a subjective opinion of poster.
Pros
  • Nice items good prices
Cons
  • Cant seem to do their job right

Incomplete order

Been going around and around about an incomplete order and getting emails asking for the order number again every time even after they responded by email they were shipping the rest of my order.

User's recommendation: Don't do it.

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1 comment
#2092412

We're so sorry to hear about your experience with us! We'd like to assist in resolving this. Please feel free to contact us by email at customerservice@***.com.

ID
#3033577 Review #3033577 is a subjective opinion of poster.
Location
Saint Cloud, Florida
New Reviewer

Refund scam

I contacted ShopLC about an order I didn't receive and the customer service agent kindly agreed to refund my purchase. However, I was not refunded the shipping cost, so I got to pay shipping on an item I never received.

User's recommendation: Hope you get your orders.

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1 comment
#2092414

We're so sorry to hear about your experience with us! We'd like to assist in resolving this. Please feel free to contact us by email at customerservice@***.com.

ID
#3022651 Review #3022651 is a subjective opinion of poster.
Loss
$8
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Totally irresponsible company

*On two occasions published UPS second day air and shipped ground LSO. UPS is definitely more secure and important when you are buying 2K pieces, which I was. *Sold a tanzanite ring at one TCW and shipped a ring at 1/3 less TCW. Completely fraudulent! *Blocked my account saying I was filing a lawsuit and certainly have no evidence of their allegation!

User's recommendation: BEWARE!!!

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ID
#3000371 Review #3000371 is a subjective opinion of poster.
Pros
  • Decent product
Cons
  • Worst
  • Management
Loss
$400
Preferred solution
*Decent compensation for the fraudulent advertising of the tanzanite ring *Account unblocked *Shipping guarantees followed

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